Support Email: support@tavasyya.com
At Tavasyya, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website (the “Site”). By using our services, you agree to the terms of this Privacy Policy.
SECTION 1 – What Information Do We Collect?
- Information You Provide Directly
When you purchase a product or interact with us, we collect the personal information you voluntarily provide, including but not limited to:
- Full name
- Phone number
- Shipping and billing address
- Email address
- UPI or payment-related details (handled securely by PhonePe)
- Any additional information you provide during communication (e.g., feedback or returns)
- Automatically Collected Data
When you browse our Site, we automatically collect certain information about your device and interaction with our Site, including:
- Internet Protocol (IP) address
- Browser type and version
- Time zone and location
- Referring site or link
- Operating system
- Information about the pages you visit on the Site
This helps us diagnose problems, optimize content rendering, and protect our services.
SECTION 2 – How Do We Use Your Information?
We use your personal data for the following purposes:
- Order Fulfillment: To process and deliver your purchases and returns.
- Customer Support: To respond to inquiries, feedback, complaints, or return requests.
- Marketing & Promotions: To inform you of our new products, promotions, or updates (only with your consent).
- Legal Compliance: To comply with applicable laws, respond to legal requests, or protect our legal rights.
- Internal Analytics: To improve website performance, customer service, and product offerings.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activities and misuse.
SECTION 3 – Consent
- How Do We Obtain Your Consent?
By providing your personal information to complete a transaction (e.g., placing an order, requesting a return, or subscribing to our newsletter), you are consenting to our collection and use of that information for the stated purpose.
- Marketing Consent
We will always seek your explicit consent (opt-in) before using your data for marketing purposes. You can opt out at any time.
- How to Withdraw Consent
You may withdraw your consent to our continued use or disclosure of your information at any time by writing to:
📧 support@tavasyya.com
Please note: Withdrawal of consent does not affect the legality of processing based on prior consent.
SECTION 4 – Disclosure of Information
We may disclose your personal data:
- To law enforcement or government authorities as required by applicable law or legal processes.
- To service providers (e.g., logistics partners) only to the extent necessary for fulfilling our services.
- In the event of a business transfer (e.g., merger or acquisition), where your data may be transferred to the new entity.
We never sell your data to advertisers or third parties for monetary gain.
SECTION 5 – Payment Security
All transactions on Tavasyya are processed securely via the PhonePe payment gateway.
- No card or UPI data is stored on Tavasyya’s servers.
- Payment information is encrypted and transmitted securely in accordance with industry standards, including PCI-DSS compliance as applicable.
- PhonePe ensures encryption and secure handling of your data during payment authorization and processing.
We recommend reading the PhonePe Privacy Policy for detailed information.
SECTION 6 – Third-Party Services
We may engage third-party providers to assist in delivering services (e.g., shipping, payment processing, analytics). These partners:
- Only receive the minimum data required to perform their services.
- Must comply with applicable data protection laws and our confidentiality requirements.
Important: Once you leave our website or are redirected to a third-party site, their privacy policy governs your data.
SECTION 7 – Cookies and Tracking Technologies
Cookies are small files stored on your device to improve browsing experience and website performance.
We use cookies to:
- Maintain session integrity
- Track browsing activity for analytics
- Customize content based on preferences
You may choose to disable cookies through your browser settings. However, disabling them may affect site functionality.
SECTION 8 – Security Measures
We implement a combination of physical, technical, and administrative safeguards to protect your personal data from unauthorized access or disclosure, including:
- SSL encryption
- Limited access to internal systems
- Periodic security audits
Despite these efforts, no transmission method over the Internet or electronic storage is completely secure. Users share data at their own risk.
SECTION 9 – Age of Consent
By using our Site, you affirm that:
- You are at least the age of majority in your state or province of residence, or
- You are the age of majority and have given us consent to allow your minor dependents to use this Site.
We do not knowingly collect personal data from children without parental consent.
SECTION 10 – Your Rights Under Indian Law
As a user in India, your rights under the Information Technology Act, 2000 (and any applicable data privacy rules) include:
- The right to access and review your data
- The right to request correction or deletion of personal information
- The right to lodge a grievance (see Section 11)
Please write to us at support@tavasyya.com to exercise any of these rights.
SECTION 11 – Grievances and Contact Information
If you have questions, concerns, or complaints regarding how your personal information is handled, please contact us:
Grievance Officer
Email: support@tavasyya.com
We aim to acknowledge all grievances within 72 hours and resolve them within 30 days in compliance with Indian regulations.
SECTION 12 – Updates to This Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time to reflect changes in our practices or legal obligations.
- Updates will be posted on this page.
- For material changes, we may notify you via email or a notice on the homepage.
- Continued use of our services after changes constitutes acceptance of the updated policy.
If you have any questions or requests regarding this Privacy Policy or your personal data, feel free to contact us at:
📧 support@tavasyya.com