1.Definitions
To ensure clarity and avoid ambiguity in the interpretation of these Terms and Conditions, the following defined terms shall have the meanings set forth below. These definitions apply throughout this document unless otherwise indicated:
- “Tavasyya”, “we”, “us”, or “our” refers to Tavasyya, the owner and operator of this website, including all its sub-domains and services offered through the domain.
- “Website” refers to the official Tavasyya online platform accessible at www.tavasyya.com, including all pages, links, subdomains, tools, and services.
- “User”, “you”, or “your” refers to any individual, company, or legal entity who accesses, browses, or uses the Website for any purpose including but not limited to viewing content, registering for an account, purchasing products, or submitting information.
- “Products” refer to the goods and merchandise listed for sale by Tavasyya on the Website.
- “Order” refers to a request by the User to purchase one or more Products through the Website.
- “Return” refers to the process initiated by a User to return a purchased Product to Tavasyya in accordance with our Return Policy.
- “Terms”, “Terms and Conditions” refers to the current document, including all policies, disclaimers, and any amendments or modifications made over time.
- “Shipping Carrier” refers to the third-party logistics provider authorized by Tavasyya to deliver Products to the Users.
- “Business Day” refers to any day other than a public holiday in India.
These definitions are applicable in singular and plural forms and will hold true in both lowercase and uppercase usage. Any capitalized terms not defined above shall have the meaning assigned to them under applicable Indian law or as reasonably interpreted based on the context.
2.Acceptance of Terms
By accessing or using the Tavasyya Website, you explicitly acknowledge and agree to be bound by the latest version of these Terms and Conditions, which constitute a legally binding agreement between you and Tavasyya. If you do not agree to these Terms in whole or in part, you are advised not to use or access this Website or any services provided through it.
2.1 Binding Nature
These Terms govern your interaction with the Website in every capacity, whether you are just browsing, a registered user, or a paying customer. You are responsible for reviewing and understanding these Terms thoroughly before using the Website. Your continued use of the Website after any modifications indicates your acceptance of the revised Terms.
2.2 Eligibility Criteria
Use of the Website is restricted to individuals who are:
- Above 18 years of age;
- Legally capable of entering into a binding contract under the Indian Contract Act, 1872;
- Not suspended or prohibited from accessing the Website for any reason.
By using the Website, you represent that you meet all of the above criteria. Tavasyya reserves the right to refuse access to the Website or terminate your account at any time if any eligibility criterion is found to be unmet.
2.3 Modifications to the Terms
Tavasyya reserves the unilateral right to update, modify, or revise these Terms at any time, without prior notice. Such changes shall become effective immediately upon being posted on the Website. It is your responsibility to periodically review the Terms for any updates. A material change will be communicated via email to registered Users or via a site-wide notification, but the absence of such notification does not invalidate the effect of the updated Terms.
3.User Account and Registration
While browsing the Website does not require registration, certain features, including but not limited to placing Orders, submitting reviews, and tracking shipments, require you to create a user account.
3.1 Account Creation
To create an account, you must provide accurate, current, and complete information during the registration process, including but not limited to your full name, a valid email address, and a phone number. You may also be asked to choose a secure password. By registering, you consent to receive transactional emails, shipping updates, or marketing communications from Tavasyya.
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:
- Notify Tavasyya immediately of any unauthorized access or breach of security;
- Log out from your account at the end of each session, especially on shared or public devices.
Tavasyya is not liable for any loss or damage resulting from your failure to comply with these obligations.
3.3 Account Suspension or Termination
Tavasyya reserves the right to suspend or terminate your account at any time, with or without notice, if:
- You breach any provision of these Terms;
- You engage in fraudulent or unlawful conduct;
- You misuse the Website in any way.
You may deactivate your account at any time by writing to our support team at support@tavasyya.com.
- Product Information, Pricing & Availability
We strive to ensure that the information presented on our Website,including product descriptions, prices, colors, sizing, and stock status, is accurate and up to date. However, errors may occasionally occur.
4.1 Product Descriptions
Every effort is made to display the Products as accurately as possible. However, due to variations in screen resolutions and lighting conditions, the actual product may differ slightly in color or appearance. We encourage Users to read product descriptions and specifications carefully before making a purchase.
4.2 Pricing Policy
All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. Tavasyya reserves the right to change the prices of products at any time without prior notice. Prices applicable at the time of Order confirmation will be honored.
In the event a Product is listed at an incorrect price due to an error in pricing information, we reserve the right to refuse or cancel any orders placed for that Product, even after Order confirmation.
4.3 Product Availability
Product availability is subject to change without notice. While we make every effort to update our Website in real-time, there may be rare cases where a Product appears available during the Order process but becomes unavailable before the Order is confirmed. In such cases:
- You will be notified via email or phone;
- You will not be charged for the unavailable item;
- Any payments made for the unavailable item will be refunded to your original payment method.
We reserve the right to limit the quantities of any Product or to discontinue any Product at our sole discretion.
- Order Placement and Fulfillment
Placing an Order on the Tavasyya Website constitutes an offer to purchase the selected Product(s) under these Terms. All Orders are subject to acceptance and availability.
5.1 Order Process
To place an Order:
- Add desired Products to your shopping cart;
- Proceed to the checkout page;
- Provide required shipping and billing information;
- Choose the available payment method;
- Confirm and submit your Order.
An Order Confirmation will be sent to your registered email address upon successful placement of the Order. This email is not an acceptance of your Order but a confirmation that we have received it.
5.2 Order Acceptance
Order acceptance occurs only when:
- The Order has been reviewed;
- Payment has been successfully processed;
- The Product(s) have been dispatched.
We reserve the right to refuse or cancel an Order for any reason, including but not limited to:
- Product unavailability;
- Inaccuracies in pricing or product information;
- Payment verification issues;
- Suspicion of fraudulent activity.
5.3 Order Modifications or Cancellations
You may request to modify or cancel your Order by contacting support@tavasyya.com as soon as possible. However, we cannot guarantee that changes can be made once an Order has been processed or dispatched. Tavasyya reserves the right to accept or deny such modification or cancellation requests.
- Payment
6.1 Accepted Modes of Payment
Tavasyya currently accepts payments exclusively through the PhonePe payment gateway. This integration allows for secure, encrypted transactions that prioritize customer safety and data privacy. Customers can complete their purchases using any Unified Payments Interface (UPI) application of their choice, such as PhonePe, Google Pay, Paytm, BHIM, etc., as long as the transaction is processed via the PhonePe gateway.
At this time, Tavasyya does not support the following payment methods:
- Equated Monthly Installments (EMI)
- Pay Later options or Buy Now Pay Later (BNPL) services
- International cards or international banking methods
We reserve the right to modify or update the list of accepted payment methods at any time, with or without prior notice.
6.2 Payment Confirmation
Once a payment is successfully completed via PhonePe, customers will receive an automated confirmation email containing:
- The order summary
- Payment confirmation
- Estimated shipping and delivery timeline
This confirmation serves as proof of transaction and should be retained by the customer for any future queries or correspondence. Please ensure your email address is correctly entered at the time of checkout.
6.3 Failed Transactions
In the event of a failed transaction where the amount is debited from your account but no order confirmation is received, please contact support@tavasyya.com with the following details:
- Transaction ID
- Date and time of payment
- UPI reference number
- Bank name and account number (if applicable)
We will investigate the issue with PhonePe and initiate a refund or order completion, depending on the findings. Refunds, if necessary, will be processed within 7–10 business days from the confirmation of failure.
6.4 Fraud Prevention and Risk Monitoring
To ensure a safe shopping environment, Tavasyya reserves the right to employ advanced fraud detection and prevention mechanisms. Orders deemed suspicious or flagged for review may be held for manual verification. In such cases, our team may contact the customer to verify the transaction details before processing the order.
We may cancel orders if:
- Payment is not received within the stipulated time
- A payment anomaly is detected
- An order appears to be placed using false or misleading information
Tavasyya is not responsible for any consequences, delays, or losses resulting from such cancellations.
- Pricing and Taxes
7.1 Pricing Accuracy
We strive to maintain accurate, up-to-date pricing information on all products listed on our website. However, in rare circumstances, pricing errors may occur due to human error, technical glitches, or system anomalies.
In the event of a pricing error:
- If the correct price is lower than the listed price, the customer will be charged the lower amount.
- If the correct price is higher, we will contact the customer for instructions before processing the order or cancel the order and notify the customer.
Tavasyya reserves the right to refuse or cancel any orders placed for products listed at an incorrect price, even after payment has been processed.
7.2 Inclusive Pricing
Unless stated otherwise, all prices listed on the Tavasyya website are in Indian Rupees (INR) and are inclusive of applicable taxes, including Goods and Services Tax (GST) as per the rates mandated by Indian tax authorities.
We do not charge any hidden fees, handling charges, or additional shipping charges on top of the product price unless explicitly stated during checkout. The final amount payable will be displayed clearly on the order summary page.
7.3 Promotional Pricing and Offers
From time to time, Tavasyya may run sales, promotions, or offer discount coupons. These are subject to specific terms and conditions, including:
- Validity period
- Usage limits per customer
- Minimum cart value requirements
- Applicability to certain categories or products only
Tavasyya reserves the right to modify or withdraw any promotional offers without prior notice. Misuse of promotional codes or failure to meet offer requirements may result in cancellation of the order or reversal of the offer benefits.
- Shipping and Delivery
8.1 Shipping Coverage
Tavasyya currently ships orders only within the territory of India. We are working towards catering to international locations at this time. All orders must be placed with a valid Indian postal address for successful fulfillment.
We offer domestic delivery to most pin codes via our courier partners, including tier-1 cities, tier-2 towns, and remote rural areas (*subject to courier service availability).
8.2 Shipping Charges
We do not charge any additional shipping fees. All product prices listed on the website are inclusive of standard shipping costs. There are no separate logistics or courier fees passed on to the customer at checkout.
In rare circumstances (such as custom packaging or bulk orders), if additional delivery arrangements are necessary, we may contact you directly with any cost implications before proceeding.
8.3 Delivery Timelines
Estimated delivery times will vary based on the delivery location and product availability. Generally, you can expect delivery within:
- 3–7 business days for metro cities
- 5–10 business days for non-metro areas and remote locations
The estimated delivery window will be shared at the time of order confirmation. While we strive to meet these timelines, certain events beyond our control (such as weather disruptions, strikes, or courier delays) may affect delivery schedules. Tavasyya is not liable for any compensation in such events.
8.4 Order Tracking
Once your order is shipped, you will receive an email and/or SMS containing your shipment tracking number and the name of the delivery partner. You may use this information to track your order in real time on the courier’s official tracking portal.
Should you encounter any issues with tracking or if there is a delay beyond the estimated timeline, please contact support@tavasyya.com.
8.5 Failed Delivery and Reattempts
If a delivery attempt is unsuccessful due to customer unavailability, incorrect address, or refusal to accept the package:
- The courier partner may attempt delivery again on the next working day.
- After multiple failed attempts, the product may be returned to Tavasyya.
Re-delivery charges (if any) and rescheduling arrangements must be coordinated with our customer service team.
- Product Availability and Information
9.1 Inventory and Stock Management
Tavasyya curates a carefully selected inventory of handmade, artisanal, or limited-edition items. Product availability is subject to stock levels at the time of order placement. Due to the nature of our offerings, some items may sell out quickly or may be available for a limited period only.
In case an item you ordered becomes unavailable after the order is placed but before dispatch:
- You will be notified via email.
- You will be offered the option of a refund, exchange (if available), or store credit.
We strive to update our product listings in real time, but due to concurrent user activity, stock discrepancies may occur. Tavasyya reserves the right to cancel such orders and issue a refund promptly.
9.2 Product Descriptions and Visuals
We endeavor to ensure that all product descriptions, specifications, images, and prices on the website are accurate. However, due to lighting, screen resolution, or photography limitations, the color or texture of the actual product may slightly vary from the images displayed.
All dimensions, weights, and specifications are approximate and are provided for general guidance only. Tavasyya shall not be held liable for any discrepancies or customer misinterpretation unless the deviation is substantial.
- Returns and Refunds
10.1 Return Eligibility
Tavasyya doesn’t accept returns, but offers exchanges on its products. To be eligible for an exchange:
- An exchange request must be initiated within 5 days of receiving the product.
- Return requests should be sent to support@tavasyya.com with your order number, reason for exchange, and supporting photographs and videos (in case of damage or defect).
We reserve the right to reject exchange requests submitted after the given timeline or without valid justification.
10.2 Valid Reasons for Return
Returns are accepted under the following conditions:
- The item received is damaged or defective.
- The product delivered is incorrect or does not match the order.
- The product is materially different from the description or photo on the website.
Please note: Variations in color, print placement, or minor handmade imperfections are not considered defects, but are part of the uniqueness of our artisanal products.
10.3 Return Approval and Process
Once an exchange request is received and approved by our customer service team:
- You will receive exchange instructions and the address where the item must be sent.
- You may be required to ship the item back via a reputable courier.
- Exchange shipping costs are currently not reimbursed unless the exchange is due to a mistake on our part.
Upon receipt and inspection of the returned item:
- A refund will be processed to the original payment method (via PhonePe gateway).
- Refunds will typically take 7–10 business days from the date of approval.
10.4 Exchange Rejection
Tavasyya reserves the right to reject exchanges if:
- The product shows signs of use, tampering, or damage after delivery.
- The return was initiated beyond the allowable time frame.
- The product was not returned in a secure manner, resulting in additional damage.
Customers will be notified of the rejection and no refund will be issued in such cases.
- Intellectual Property Rights
11.1 Ownership of Content
All content available on the Tavasyya website, including but not limited to text, images, illustrations, logos, product descriptions, graphics, video clips, audio clips, downloadable files, design elements, button icons, brand names, trademarks, product names, and the overall look and feel of the site, is the exclusive intellectual property of Tavasyya or its licensors and is protected under applicable Indian intellectual property laws, including but not limited to:
- The Copyright Act, 1957
- The Trade Marks Act, 1999
- Applicable international copyright and trademark laws
No part of the content may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without the prior written permission of Tavasyya.
11.2 Limited License to Users
Tavasyya grants users a limited, revocable, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only. This license does not include:
- Any resale or commercial use of the site or its contents
- Collection and use of product listings, descriptions, or prices
- Derivative use of this website or its contents
- Downloading or copying of account information for the benefit of another merchant
- Use of data mining, robots, or similar data gathering and extraction tools
Any unauthorized use of the website content terminates the permission or license granted by Tavasyya.
11.3 Trademarks and Branding
All trademarks, service marks, logos, and trade names of Tavasyya, whether registered or unregistered, are intellectual property owned by Tavasyya and may not be used in connection with any product or service that is not affiliated with Tavasyya, or in any manner that is likely to cause confusion among customers.
11.4 User-Generated Content
By submitting any content to the Tavasyya website, such as reviews, blog comments, testimonials, suggestions, or social media posts, you grant Tavasyya a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout our platforms.
You further confirm that:
- You own or control all rights to the content you submit
- The content is accurate
- The content does not violate these Terms or the rights of any third party
Tavasyya reserves the right to remove or edit any user-generated content at its sole discretion.
- Disclaimer of Warranties and Limitation of Liability
12.1 Website and Product Use at Your Own Risk
All use of the Tavasyya website and the products sold herein is at the sole risk of the user. The website and its content, including all products and services made available through the website, are provided on an “as is” and “as available” basis.
Tavasyya disclaims all representations and warranties of any kind, whether express or implied, including but not limited to:
- Implied warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy, reliability, or completeness of content
12.2 Product Descriptions and Color Accuracy
Tavasyya makes every effort to ensure that product descriptions and images are accurate and up to date. However, due to:
- Differences in screen settings or monitor display
- Lighting during product photography
- Natural variations in artisanal and handmade products
there may be slight variations between the product you receive and the image or description online. These will not be treated as defects or grounds for return unless the item is completely incorrect or damaged.
12.3 Limitation of Liability
Under no circumstances shall Tavasyya, its affiliates, employees, agents, partners, or licensors be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to:
- Loss of profits
- Loss of goodwill
- Data loss
- Service interruptions
- Procurement of substitute goods or services
arising out of or in connection with your use of or inability to use the website or services, even if Tavasyya has been advised of the possibility of such damages.
12.4 Indemnification
You agree to indemnify, defend, and hold harmless Tavasyya and its affiliates, employees, partners, and service providers from any claim, demand, liability, loss, or expense, including reasonable attorneys’ fees, arising out of your:
- Violation of these Terms and Conditions
- Use or misuse of the website or its products
- Infringement of any third-party rights
- Privacy and Data Usage
13.1 Data Collection
When you use the Tavasyya website or register for an account, we may collect various types of personal information, including but not limited to:
- Name
- Email address
- Mobile number
- Shipping and billing addresses
- IP address and browsing behavior
- Payment details (processed securely by the PhonePe gateway)
13.2 How We Use Your Data
Your data is collected and processed for purposes including:
- Fulfilling your orders
- Processing payments
- Communicating order status
- Providing customer support
- Marketing and promotional purposes (with your consent)
- Analyzing customer behavior for site improvement
We retain your personal data only for as long as necessary to fulfill the purposes outlined or as required by applicable law.
13.3 Marketing Communications
You may choose to receive marketing communications from Tavasyya, including newsletters, promotional offers, and updates. You will have the opportunity to opt-out of such communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us at support@tavasyya.com
We do not send marketing messages without your prior consent.
13.4 Data Protection Measures
Tavasyya employs reasonable administrative, technical, and physical security measures to protect your data against unauthorized access, alteration, or disclosure. While we use secure payment gateways like PhonePe, no online transmission is 100% secure, and Tavasyya cannot guarantee absolute security.
13.5 Third-Party Sharing
We may share your data with trusted third parties strictly for:
- Payment processing (PhonePe)
- Shipping logistics
- Marketing (only with your prior consent)
Your data will never be sold or rented to third parties for profit.
- Grievance Redressal
If you have any grievances or concerns regarding the website, our products, your order, or these Terms and Conditions, you are encouraged to contact us directly. We take all complaints seriously and are committed to resolving them efficiently.
14.1 Grievance Officer Contact Details
Email: support@tavasyya.com
Subject line: “Grievance Redressal – [Order Number or Subject]”
14.2 Resolution Timeline
We aim to acknowledge your complaint within 24 hours and provide a resolution within 3 business days of receiving all relevant information. In cases requiring further investigation, we will update you on the status and expected resolution timeframe.
14.3 Escalation
If you are not satisfied with the initial response, you may escalate the complaint by replying to the same email thread with the subject line: “Escalation Request – Unresolved Grievance”. A senior support officer will review the matter and respond accordingly.
- Communication and Notifications
15.1 Consent to Electronic Communication
By using our website, you consent to receive communications from Tavasyya electronically, whether via email, WhatsApp, SMS, or notifications posted on the website. These communications include:
- Order confirmations
- Shipping updates
- Service updates
- Policy changes
- Promotional messages (with your consent)
15.2 Official Communication Channels
The official means of communication include:
- Email: support@tavasyya.com
- Whatsapp Business: wa.me/919220727906
- SMS alerts (sent to your registered mobile number)
- WhatsApp notifications (if opted in)
- Notifications via your Tavasyya user account dashboard (if applicable)
Tavasyya is not responsible for any fraudulent communication received from unofficial channels. Always verify suspicious messages by contacting us directly.
15.3 Communication Language
All communications will be conducted in English. By continuing to use this site, you agree that all agreements, notices, disclosures, and other communications satisfy any legal requirement that such communications be in writing.
- External Links and Third-Party Websites
16.1 Third-Party Links for Reference and Convenience
The Tavasyya website may contain links to third-party websites, services, or content not operated or controlled by us. These links are provided for your reference and convenience only. Tavasyya does not endorse, control, monitor, or take responsibility for the accuracy, reliability, legality, or security of any external website or the content they offer.
Examples include:
- Social media platforms (e.g., Instagram, Facebook)
- Courier tracking links
- External blog references
- Partnered promotions or collaborations
16.2 No Liability for External Sites
You acknowledge that by clicking on any external link:
- You are leaving the Tavasyya website and are subject to the terms and policies of the external party
- Tavasyya is not liable for any damages, loss of data, malware infections, privacy breaches, or harm that may occur as a result of accessing or transacting through these third-party websites
- It is your sole responsibility to review the privacy policy, terms of service, and practices of such third-party sites before interacting with them
16.3 Linking to Tavasyya
You may link to the Tavasyya homepage provided that:
- The link is not misleading or defamatory
- It does not suggest endorsement or association without our explicit written consent
- The link does not originate from any platform or website that contains unlawful, abusive, or obscene content
Framing or embedding any part of the Tavasyya website into another website is strictly prohibited without written approval.
- Legal Jurisdiction
17.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any interpretation, dispute, or legal action arising from your use of the website or from a breach of these Terms shall be handled in accordance with Indian statutory and regulatory frameworks.
Applicable laws include, but are not limited to:
- The Information Technology Act, 2000
- The Indian Contract Act, 1872
- The Consumer Protection Act, 2019
- Other relevant state and national statutes
17.2 Jurisdiction and Dispute Resolution
All disputes arising out of or in connection with the website, these Terms and Conditions, or any transaction with Tavasyya shall be subject to the exclusive jurisdiction of the competent courts in India, preferably in the jurisdiction where Tavasyya is legally registered.
By using this website, you consent to submit to the exclusive jurisdiction of Indian courts, waiving any objection to the venue or inconvenience of the forum.
- Unforeseen Events (Extraordinary Circumstances)
18.1 Definition and Scope
Tavasyya shall not be held liable or considered in breach of its obligations if any failure or delay in performance is caused by circumstances beyond our reasonable control. These extraordinary or unforeseen events include, but are not limited to:
- Natural disasters (earthquakes, floods, storms)
- Fires or explosions
- Acts of war or terrorism
- Civil unrest or rebellion
- Governmental actions or mandates (e.g., import/export restrictions)
- Pandemic outbreaks or health emergencies
- Labor strikes or industrial actions
- Power failures or breakdowns in communication networks
Such circumstances shall be collectively referred to in this agreement as “extraordinary circumstances”.
18.2 Implications on Services
In case of such events:
- Tavasyya will take reasonable steps to minimize the disruption to service
- Timeframes for delivery, return processing, customer support, or any other service may be extended without penalty
- Neither party shall be considered in default or liable for any non-performance due to the circumstances described above
18.3 Exclusions
Please note that lack of funds, internal delays, or failure of the user to meet their obligations (such as providing accurate delivery details) shall not be considered extraordinary circumstances and do not excuse non-performance.
- Termination and Suspension of Access
19.1 Termination by Tavasyya
Tavasyya reserves the right to terminate or suspend your access to the website and/or your user account without notice if:
- You breach any provision of these Terms and Conditions
- You engage in fraudulent, abusive, or illegal activity
- You attempt to gain unauthorized access to restricted areas
- Your activity harms, disrupts, or otherwise negatively impacts the experience of other users
Termination may include, without limitation:
- Revoking login access
- Cancelling pending orders
- Denying future use of the website
- Reporting unlawful behavior to legal authorities
19.2 Termination by User
You may close your Tavasyya account at any time by emailing a formal request to support@tavasyya.com. Upon verification, your account will be deactivated, and your data will be processed in accordance with our Privacy Policy.
19.3 Survival of Obligations
Any termination does not affect your responsibility to pay for orders already placed or to comply with obligations (such as indemnification, intellectual property, or limitation of liability clauses) that survive termination.
- Changes to the Terms and Conditions
20.1 Right to Modify
Tavasyya reserves the right to modify, amend, update, or revise these Terms and Conditions at any time, without prior notice, in response to:
- Changes in law or regulation
- Business process updates
- Technological advancements
- Customer service improvements
Revisions will be posted on this page with a revised “Last Updated” date.
20.2 User Responsibility
It is your responsibility to review the Terms and Conditions periodically. Continued use of the website after the posting of updates constitutes your acceptance of the modified Terms.
If you do not agree to the updated Terms, you should discontinue use of the website and contact us for account deactivation, if applicable.
- Severability
If any provision of these Terms and Conditions is found to be invalid, void, illegal, or unenforceable under applicable law:
- That provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions
- The remainder of the Terms shall remain in full force and effect
- A legally valid substitute provision shall be interpreted in place of the invalid clause to reflect the original intention as closely as possible
- Waiver
Failure or delay by Tavasyya to enforce any provision of these Terms and Conditions shall not be deemed a waiver of our rights.
- No waiver shall be effective unless it is in writing and signed by an authorized representative of Tavasyya
- A waiver of any specific breach shall not constitute a waiver of any other or subsequent breach
- Entire Agreement
These Terms and Conditions, together with the Privacy Policy and any additional policies posted on the Tavasyya website (such as Return & Refund Policy), represent the entire agreement between Tavasyya and the user concerning the subject matter herein.
- This agreement supersedes all previous understandings, communications, representations, and agreements between the parties
- Any changes to this agreement must be made in writing and formally accepted by Tavasyya
- User Conduct
24.1 General Expectations
As a condition of use, you agree not to use the Tavasyya website for any purpose that is unlawful or prohibited by these Terms and Conditions or any applicable laws. Any behavior that negatively impacts the rights, safety, and experience of other users or harms Tavasyya’s operations, reputation, or infrastructure is strictly forbidden.
24.2 Prohibited Conduct
By using our website, you agree that you will not:
- Violate any applicable local, state, national, or international laws or regulations.
- Interfere with or disrupt the security, integrity, or performance of the site, or our services and products.
- Attempt to gain unauthorized access to the website or systems, networks, or user data.
- Use any robot, spider, scraper, or other automated means to access the site for any purpose without our prior written permission.
- Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
- Harass, abuse, threaten, or otherwise violate the legal rights of others.
- Post or transmit any unlawful, defamatory, obscene, offensive, or otherwise objectionable content.
- Upload or distribute viruses, malicious code, or other technologies that may harm Tavasyya, its users, or their devices.
- Attempt to reverse engineer, decompile, or disassemble any portion of the Tavasyya website or its software.
Violations of any of the above may result in immediate termination of your access to the site and/or legal action.
- Reviews, Feedback, and User-Generated Content
25.1 Submission Guidelines
Tavasyya values and encourages honest reviews, testimonials, and user-generated content, including photographs, blog comments, and suggestions. However, we expect such content to be appropriate and constructive. By submitting content to our site, you agree to the following conditions:
- You are solely responsible for the content you post and its accuracy.
- You represent and warrant that you own or control all rights to the content you submit.
- You grant Tavasyya a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, adapt, publish, translate, and distribute such content worldwide in any media.
25.2 Content Restrictions
You agree not to post content that:
- Is false, misleading, or deceptive.
- Contains personal or private information of any third party.
- Violates any copyright, trademark, or other intellectual property rights.
- Is defamatory, obscene, abusive, racist, sexist, or discriminatory.
- Is intended to promote other websites, products, services, or third-party advertising.
25.3 Moderation and Use
Tavasyya reserves the right (but not the obligation) to review, edit, refuse to post, or remove any content submitted by users at its sole discretion. We may use user-generated content for promotional purposes across our platforms, including social media and marketing campaigns, without additional consent or compensation.
- Security Practices
26.1 Protection of Your Information
Tavasyya is committed to maintaining the security and integrity of all customer data. We implement reasonable administrative, technical, and physical safeguards to help protect against unauthorized access, use, or disclosure of your personal information.
These include, but are not limited to:
- SSL encryption on all transactions involving sensitive data.
- Use of secure servers and firewalls.
- Regular system and software updates.
- Access controls and authentication measures.
- Regular vulnerability assessments and audits.
26.2 User Responsibility
While Tavasyya takes proactive steps to safeguard your information, users also have a responsibility to maintain the confidentiality of their account credentials. You must:
- Use strong, unique passwords.
- Avoid sharing your password or login information with anyone.
- Notify us immediately if you suspect any unauthorized access or breach.
Tavasyya is not responsible for losses or damages resulting from unauthorized use of your account due to your failure to maintain the confidentiality of your credentials.
26.3 Reporting Security Issues
If you believe you’ve identified a potential vulnerability or threat within our website or systems, we encourage you to report it to us promptly at support@tavasyya.com. We appreciate responsible disclosures and will investigate reports thoroughly.
- Updates to Terms & Conditions
27.1 Right to Modify
Tavasyya reserves the absolute and unrestricted right to amend, modify, update, or revise these Terms and Conditions at any time, at our sole discretion. These modifications may be made to reflect changes in:
- Business operations
- Legal or regulatory requirements
- Product and service offerings
- Website functionality
- User behavior or feedback
- Market conditions
- Security or risk considerations
27.2 Notice of Changes
We may notify you of material changes to these Terms and Conditions in one or more of the following ways:
- Posting the updated Terms and Conditions on the Tavasyya website with the “Last Updated” date.
- Sending an email notification to the email address associated with your account, if applicable.
- Displaying a prominent notice on our website home page or during the checkout process.
27.3 User Obligation to Review
It is your responsibility to regularly review the Terms and Conditions. Continued use of the Tavasyya website after any changes have been posted constitutes your formal acceptance of the revised Terms and Conditions. If you do not agree with any modifications, you must discontinue use of our website and services immediately.
27.4 Versioning and Historical Reference
For transparency and compliance, Tavasyya maintains an internal record of historical versions of our Terms and Conditions. Users may request access to a previous version of the document by contacting our support team. We may, at our discretion, provide archived versions depending on the context and need for the request.
- Contact Information
We are committed to maintaining clear and accessible lines of communication with our customers, partners, and regulatory authorities. If you have any questions, suggestions, feedback, concerns, or grievances relating to these Terms and Conditions, our website, or our services, you may reach out to us via the details below:
28.1 General Inquiries
For general questions about our website, product information, return policy, or your account, please email us at:
Email: support@tavasyya.com
Whatsapp Business: http://wa.me/919220727906
Hours of Operation: Monday to Sunday, 10:00 AM – 6:00 PM (IST)
Address: LG-43, Lower Ground Floor, Plot No. GH-01, Gaur City Center, Greater Noida West, Uttar Pradesh – 201318
28.2 Grievances
If you have a formal grievance or complaint related to the use of our services or a violation of your rights under applicable law (such as privacy, service denial, refund issues, etc.), please reach out to our Support Team via:
Email: support@tavasyya.com
Whatsapp Business: http://wa.me/919220727906
Expected Response Time: Within 3 (three) business days of receipt of your complaint.
Please include the following in your email:
- Full name and contact information
- Order ID (if applicable)
- Description of the issue with supporting documentation/screenshots if available
All grievances will be handled fairly, transparently, and with utmost urgency. We aim to resolve most complaints within 7–10 business days.